CT Elation Sauna - Electric

Order Change & Return Policy

Order Cancellation Policy

• Within 14 days of order: Cancel at no cost

• After 14 days: $65 cancellation fee applies

• Within 7 days of ship date: Cancellations are not allowed

• Canadian Timber Collection (CTC) orders:

  • Can be canceled within 24 hours for a $65 fee

  • No cancellations after 24 hours

Order Change Policy

• Within 14 days of order: Changes allowed at no cost

• After 14 days: $65 order change fee applies

  • Includes changes to products, options, ship-to address, or shipping method

• Within 7 days of ship date: No changes allowed

• After shipment: Address changes incur a $250 fee 

• Canadian Timber Collection (CTC) orders:

  • Changes allowed within 24 hours for a $65 fee 

  • No changes permitted after 24 hours

Return Policy

• Standard policy: Returns are not accepted

  • Due to high cross-border return costs

• If a return is approved:

  • 20% restocking fee

  • Customer is responsible for all return shipping costs

  • Item must be in original packaging and condition

  • LeisureCraft will inspect the return and determine refund eligibility

Delivery Refusal Policy

• If delivery is refused

  • 15% restocking fee applies

At ThermaLuxe Wellness, we work closely with Dundalk LeisureCraft and our logistics partners to ensure your sauna is delivered safely and efficiently. Please review the following responsibilities for each party involved in the delivery process.

Dundalk LeisureCraft Responsibilities

• Builds and securely packs your sauna in a crate.
• Arranges shipment to your home.

Trucking Company Responsibilities

• Contacts you to schedule a delivery appointment.
• Delivers your sauna curbside or to the end of your driveway (not inside or up the driveway).

Important Notes:

• The trucking company does not unload the sauna from the truck.
• They will not back the truck into your driveway.
• Most deliveries are made with an 18-wheel truck. Please ensure this size vehicle can access your street or neighborhood.

Liftgate Use:

• If your crate is under 92” (7 feet), a liftgate may be available to assist with unloading.
• Crates over 92” will not have a liftgate, and you will need to plan for unloading accordingly.

Customer Responsibilities

• Respond promptly to the trucking company to schedule your delivery.
• Arrange for the unloading of the sauna crate from the truck.

Crate Information:

• Length: 6 to 14 feet
• Weight: 800 to 1,600 pounds, depending on sauna size

Suggested Unloading Options:

• Use a forklift (with extensions) from the end of the crate.
• Rent a tilt tow truck to pick up the sauna from the local terminal and deliver it to your home.  (The rental of a tilt tow truck can be arranged on your behalf for additional charge.)
• Have a team of helpers available to unload the sauna directly from the truck.

In Case of Damage:

• If the crate arrives damaged, you may still accept the delivery, but:
• Take clear photos of the damage.
• Note the damage on the Bill of Lading (BOL) (e.g., “Crate arrived open/damaged – possible hidden damage”).
• Contact your dealer or Dundalk immediately so we can file a claim with the shipper.

If you have any questions regarding the shipping process or need assistance with delivery arrangements, please contact us directly at support@thermaluxewellness.com.